GlitchSpin Terms and Conditions

Welcome to GlitchSpin Casino. These Terms and Conditions govern your use of our website at https://glitchspin.com/ and all services we provide through it. By registering an account, accessing our platform, or placing any wager, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. We strongly encourage you to review this document carefully before using our services.

1. Operator Information

At GlitchSpin, we operate under the legal entity GBL Solutions N.V., a company registered and established under the laws of Curaçao, with registration number 155090 and registered address at Seru Loraweg 17, Curaçao. We are regulated by the GCB (Curaçao Gaming Control Board) under licence number OGL/2024/589/0556. Our payment processing services are handled by Ramtinar Techconsult Limited, a subsidiary of GBL Solutions N.V., registered in Cyprus with registration number ΗΕ 412602 and registered address at Kasou 18, Office 41, 1086, Nicosia, Cyprus.

2. Eligibility and Account Registration

Our GlitchSpin platform is available to players who meet the following conditions. You must comply with all eligibility requirements before creating an account or placing any wager.

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must not already hold an active account with us.
• You must be acting as an individual in a personal capacity, not on behalf of any third party.
• You must not be a current or former employee, contractor, or affiliate of GBL Solutions N.V.

We reserve the right to request identity verification documents at any time. Account verification is required before your first withdrawal request is processed. Failure to provide adequate documentation may result in account suspension or closure.

3. Account Security and Login

When you use the GlitchSpin casino login to access your account, you are solely responsible for maintaining the confidentiality of your username and password. We strongly advise you not to share your login credentials with any third party. In the event you suspect unauthorised access to your account, please contact us immediately at support@glitchspin.com.

We will not be held liable for any losses resulting from unauthorised use of your account where we are not at fault. Any activity performed through your credentials will be considered your responsibility unless you have reported a breach to us in a timely manner.

4. Deposits and Withdrawals

4.1 Deposits

At GlitchSpin, we accept a wide range of payment methods including Bank Transfers, Interac, Mastercard, MiFinity, paysafecard, Skrill, and Bitcoin. We also support cryptocurrency deposits including BTC, ETH, LTC, USDT, ADA, TRX, DOGE, and others. The minimum deposit amount is €20 (or currency equivalent). When you make a crypto deposit, you are eligible for an additional 5% crypto bonus on every qualifying transaction.

4.2 Withdrawals

Our GlitchSpin withdrawal processing is handled by our financial department Monday to Friday, 09:00–18:00 (GMT+3). Processing times vary by method: e-wallets and cryptocurrency withdrawals are processed within 0–24 hours; card payments take 3–5 business days; bank transfers may take 3–7 business days. Minimum withdrawal thresholds apply by currency and method. For EUR, the minimum is €10 via bank transfer, €50 via crypto, and €20 via other methods.

Withdrawal limits are tiered by your loyalty level group:

• Levels 1–9 (Glitcher): €500 per transaction / €500 per day / €8,000 per month
• Levels 10–19 (System Drift): €600 / €600 / €12,000
• Levels 20–24 (Code Runner): €750 / €750 / €15,000
• Levels 25–34 (Fatal Trace): €1,000 / €1,000 / €20,000
• Levels 35–51 (Echo Protocol): €1,500 / €1,500 / €30,000

5. Bonuses and Promotions

We offer a range of bonuses to both new and existing players. Our GlitchSpin casino bonus structure includes a Welcome Package of 220% up to €2,200 plus 100 free spins across four deposits. The standard first deposit bonus is a 100% match up to €500 on a minimum deposit of €20. A High Roller first deposit bonus of 50% up to €1,000 plus 100 GlitchSpin free spins is available for players depositing a minimum of €150 — players may choose either the standard or high-roller option, but not both.

The following terms apply to all bonuses we offer:

• All deposit bonuses must be activated within 48 hours of being credited to your account.
• Each bonus expires 5 days after activation; unmet wagering requirements will result in forfeiture of the bonus and any associated winnings.
• The wagering requirement for the standard welcome package is 70x; the high-roller first deposit bonus carries a 40x wagering requirement.
• The maximum bet while wagering any bonus is €5 per spin or round.
• Only one bonus may be active on your account at any given time.
• Unused bonuses cannot be activated after you have submitted a withdrawal request.

We also provide ongoing promotions including a Weekly Cashback Offer of 20% up to €200, a Wednesday Reload Boost of 30% up to €250, a Weekend Reload Special of 50% up to €1,000, a Daily Claimer Bonus, Fortune Wheel, Lootbox Rewards, and an exclusive VIP Cashback Bonus. Full bonus terms are available on the respective promotion pages.

6. Loyalty Programme

Our GlitchSpin Loyalty Programme comprises 51 levels across five groups: Glitcher (Levels 1–9), System Drift (Levels 10–19), Code Runner (Levels 20–24), Fatal Trace (Levels 25–34), and Echo Protocol (Levels 35–51). Players earn XP exclusively through real-money slot wagers at a rate of 1 XP point per €10 wagered. Table games and live dealer games do not contribute to XP accumulation.

Key programme rules include:

• Level-up bonuses are awarded within 24 hours of reaching a new level and must be activated within 2 days.
• Loyalty bonuses expire 5 days after activation with a standard 40x wagering requirement.
• Maximum withdrawable winnings from loyalty bonuses are capped per group, ranging from €25 (Glitcher) to €5,000 (Echo Protocol Levels 48–51).
• Points contribute to level progression only and cannot be exchanged for cash.
• We reserve the right to modify required XP thresholds and prize structures at any time with reasonable notice.

7. Responsible Gambling

Here at GlitchSpin, we are committed to promoting responsible gambling. We provide tools including deposit limits, session time limits, self-exclusion, and reality checks. If you believe you may have a gambling problem, we urge you to contact our support team at support@glitchspin.com or reach out to recognised organisations such as GamCare or BeGambleAware. We will cooperate fully with any self-exclusion requests and take all reasonable steps to prevent problem gambling on our platform.

8. Prohibited Activities

When using our services, you agree not to engage in any of the following:

• Using fraudulent payment methods or providing false identity information.
• Colluding with other players or using any form of cheating software.
• Opening multiple accounts or attempting to abuse our bonus system.
• Accessing our platform from a jurisdiction where online gambling is prohibited.
• Engaging in money laundering or any other illegal financial activity through our platform.

We reserve the right to suspend or permanently close any account found in violation of these rules and to withhold any funds pending further investigation.

9. Intellectual Property

All content available on our GlitchSpin website, including but not limited to graphics, text, game interfaces, and software, is the exclusive intellectual property of GBL Solutions N.V. or its licensors. You may not reproduce, distribute, or create derivative works from any of our content without our prior written consent.

10. Limitation of Liability

We provide our services on an "as is" basis. While we strive to ensure continuous availability, we do not guarantee uninterrupted access and shall not be liable for losses arising from technical outages, third-party payment delays, or force majeure events. Our total liability to you in any circumstances shall not exceed the amount of funds held in your account at the time of the relevant incident.

11. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Curaçao. In the event of any dispute arising from your use of our services, we encourage you to contact us directly at support@glitchspin.com. We aim to resolve all complaints within a reasonable timeframe. If a resolution cannot be reached through direct communication, the matter may be referred to the relevant regulatory authority under our gaming licence.

12. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. Where changes are material, we will provide reasonable notice via email or through a prominent notice on our website. Your continued use of our GlitchSpin casino services following any update constitutes your acceptance of the revised terms. We recommend that you revisit this page periodically to stay informed of any changes.

If you have any questions regarding these Terms and Conditions, please do not hesitate to contact our support team via 24/7 live chat or by emailing us at support@glitchspin.com. We are always here to help.