GlitchSpin Casino Data Protection

At GlitchSpin, we are fully committed to protecting the personal information of every player who visits and uses our platform. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access glitchspin.com or interact with any of our services. We encourage you to read this document carefully so you understand your rights and our obligations as a data controller. Our goal at GlitchSpin Casino is to ensure complete transparency about our data practices.

Who We Are

We are GBL Solutions N.V., a company registered and established under the laws of Curaçao, with registration number 155090 and registered address at Seru Loraweg 17, Curaçao. We operate GlitchSpin Casino under a licence issued by the Curaçao Gaming Control Board (GCB) — licence number OGL/2024/589/0556. Our payment operations are handled by Ramtinar Techconsult Limited, a subsidiary acting as a Payment Agent on our behalf, registered in Cyprus at Kasou 18, Office 41, 1086, Nicosia, Cyprus (registration number ΗΕ 412602). For any privacy-related questions, you may contact us directly at support@glitchspin.com.

Information We Collect

Here at GlitchSpin, we collect personal data that is necessary to provide you with a safe, secure, and compliant gaming experience. We may collect the following categories of information:

• Full name, date of birth, and gender
• Email address, phone number, and home address
• Username, password, and account preferences created at GlitchSpin Casino login
• Payment details, including bank transfer information, Mastercard, Skrill, MiFinity, paysafecard, Bitcoin, and other supported methods
• Identity verification documents (passport, national ID, proof of address)
• Gameplay data, transaction history, and bonus activity
• Device information, IP address, browser type, and operating system
• Communication records, including live chat transcripts and emails sent to our support team

When you use the GlitchSpin login page or complete your registration, we process this data to verify your identity, maintain your account, and ensure compliance with anti-money laundering regulations. We do not collect data from individuals under the age of 18.

How We Use Your Personal Data

Our GlitchSpin platform uses your personal information for the following lawful purposes:

• To create and manage your player account
• To process deposits and withdrawals across all supported currencies (EUR, CAD, AUD, CHF, DKK, and crypto)
• To verify your identity before your first withdrawal, in accordance with regulatory requirements
• To deliver bonuses, including the GlitchSpin Casino bonus welcome package, free spins, and loyalty rewards
• To administer our GlitchSpin Loyalty Program and track your XP progression across 51 levels
• To provide customer support via live chat (available 24/7) and email
• To send promotional communications where you have given us your consent
• To detect and prevent fraud, money laundering, and responsible gambling concerns
• To comply with applicable legal obligations in jurisdictions where we operate, including the United Kingdom, Germany, Canada, Denmark, Australia, Greece, and Switzerland

Legal Basis for Processing

We process your personal data on several legal grounds. In most cases, processing is necessary for the performance of our contract with you — for example, enabling your glitch spin casino login, processing your deposits, or crediting your GlitchSpin free spins. In other cases, we process data to comply with a legal obligation, to protect our legitimate interests, or where you have provided explicit consent, such as subscribing to marketing communications. You have the right to withdraw your consent at any time by contacting us at support@glitchspin.com.

Cookies and Tracking Technologies

At GlitchSpin, we use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and improve our services. These include essential cookies required for the site to function, analytical cookies that help us understand how players interact with our platform, and marketing cookies that allow us to serve relevant promotional content. You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Information

We at GlitchSpin do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary:

• Payment processors and financial institutions facilitating your transactions
• Identity verification and KYC service providers
• Regulatory and law enforcement authorities where required by law
• Technology partners who support the operation of our platform (under strict data processing agreements)
• Our subsidiary Ramtinar Techconsult Limited, acting as our Payment Agent in Cyprus

All third parties we engage are required to handle your data in accordance with applicable data protection legislation. We do not transfer your data outside of jurisdictions without ensuring adequate protections are in place.

Data Retention

Our GlitchSpin Casino retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. In most cases, we are obligated to retain account records, transaction histories, and identity verification documents for a minimum of five years following account closure, in line with anti-money laundering regulations. Once the retention period expires, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data that we hold:

• The right to access a copy of the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to legal retention requirements
• The right to object to or restrict certain types of processing
• The right to data portability where technically feasible
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@glitchspin.com. We will respond to your request within the timeframe required by applicable law.

Security Measures

We take the security of your personal data seriously. Our GlitchSpin Casino employs industry-standard technical and organisational measures, including SSL encryption, secure server infrastructure, and strict internal access controls, to protect your data against unauthorised access, disclosure, alteration, or destruction. While we implement robust safeguards, please be aware that no online transmission is entirely risk-free. We encourage you to use a strong password for your account and to keep your login credentials confidential.

Responsible Gambling and Data Use

At GlitchSpin, we use player data to support responsible gambling practices. This includes monitoring gameplay patterns to identify potential signs of problem gambling, applying deposit limits or self-exclusion measures when requested, and complying with responsible gaming obligations in all target markets. If you have concerns about your gambling behaviour, please contact our support team at any time — our live chat is available 24 hours a day, seven days a week.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by updating the policy on our website or through direct communication where appropriate. We encourage you to review this page periodically. Your continued use of GlitchSpin Casino following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. You can contact our support team via live chat at glitchspin.com or by emailing us at support@glitchspin.com. We are here to help and will address all privacy-related enquiries promptly and professionally.